Deliver exceptional customer experiences with Tntra’s Salesforce Services.
Unlock the power of Salesforce integration with Tntra. Sales, marketing, or customer service - streamline customer journeys across all touchpoints.
Salesforce Creates Unmatched Customer Experiences
Consumers need a consistent experience—from marketing to sales to after-sale support. They believe their interaction with physical and digital channels will be seamless. Your team needs the right tools to match these expectations.
Will Salesforce create an easier interconnected customer experience? By integrating the Salesforce cloud, companies can:
Establish a single source of truth for customer data.
Improve departmental coordination, automation, and productivity.
Deliver better experiences with faster sales cycles.
Make better decisions to stay competitive in today’s market.
Integrate Salesforce and Create a Unified Delivery Mechanism
Don't let siloed data hold you back. Integrate Salesforce to unify your customer view, automate workflows, and gain actionable insights that drive growth.
Product Development
- Product development on lightning platform for ISVs who want to get listed on AppExchange
- Building force.com connectors for legacy apps
- Product implementation and support for your customers’ SFDC production environments and handling data migration requirements
- AppExchange development services - assisting clients with packaging, security review, and AppExchange listing
Implementation Services
- Salesforce Product implementation for Sales, Service, Marketing, and Experience Cloud
- Data migration and integration with legacy apps
- Customization for automating the business processes which are not achievable through native implementation
Managed Services
- Implementation and ongoing management of standard Salesforce and AppExchange solutions in the customer’s production org/environment
- Custom development to address any gaps between out of the box functionality and business requirements
Integration Services
- Services for integrating Salesforce applications to other enterprise applications. Our Salesforce integration services include:
- Salesforce integration design
- Salesforce integration development
- Integration components testing
- Integration deployment
Domains
Finance
Healthcare
Banking
E-Commerce
Insurance & Warranty
Configure, Price & Quote
Support Services
Customer Relationship Management
Supplier Management
Data Management
Automation
Data Migration
Marketing
AI
Integration
Salesforce Clouds
Team composition and expertise
1. Certifications
- Associate - 18
- Administrator - 9
- Platform Developer I - 6
- Platform App Builder - 2
- Service Cloud Consultant - 1
- Experience Cloud Consultant - 1
- Sharing and Visibility Architect - 2
2. Trailhead Ranks
- Badges 2500+
- Superbadges 200+
- Ranger 15+
- Double Ranger 2
3. Team Composition
- Solution Architect
- Technical Architect
- Technical Lead
- Developer
- Business Analyst
Bridge the Gaps in Customer Expectations with Tntra’s Salesforce Services
We assist companies in improving their client acquisition, retention, and overall experience through well-planned and tailored services for elevating customer expectations.
Higher Customer Satisfaction
With seamless omnichannel support, we provide personalised sales and service experiences, and we give service agents predictive information to increase client engagement and loyalty.
Better Sales Effectiveness
We use Salesforce to make prospect pipeline information easily accessible so that we can maximise the selling process and quickly bring on more new clients.
Improved Marketing Efficiency
We digitise processes to improve the efficacy of marketing and to make lead generation and campaign management more efficient.
Common Implementation Considerations
In general whenever working for a Salesforce based solution following is the technical approach that the team follows while solutioning and implementing:
- Detailed requirement delving to identify the feature and functional support needed from the Salesforce platform.
- Identify the right product to support the business requirements.
- Make a decision on Build v/s Buy based on the requirements complexity, mapping to Salesforce available features, cost efficiency, maintenance etc.
- Following right development methodology at time of implementation, mostly Agile.
- Deep dive into the data requirements of the platform as that will be the key factor in the success of the developed feature.
- Reporting on the data will be a key factor to the success of any implementation as insights into the difference that we are making needs to be highlighted. Focus on data model that supports right reporting.
- Security configuration has to be assessed and designed carefully to maintain the security of the data at the same time seamless availability of the information’ .
- Focus on scalable architecture to not just handle the current but futuristic requirements too.
- Identify the integration requirements as part of the overall design which might include batch processing or real time processing based on the use cases.
- For any new implementations, data migration will be a key activity. Planning for the same in advance is a must.
- Throughout the process appropriate documentation to be generated in form of tech specs, user stories, functional flows, test cases etc. to support post implementation maintenance.
- Support and Maintenance planning for longer run will help in longer life and best usage of the platform developed.
Tntra believes that a good company builds and delivers marquee products and services.
But, a great company impacts the lives of all of its stakeholders for the better.
Empowering Healthcare Sales Teams with Salesforce Integration
- Industry: Healthcare
- Location: USA
In today's rapidly changing healthcare sector, organizations face enormous pressure to optimize operations, improve customer experience, and drive revenue growth....
Integrate Salesforce to Efficiently Manage Warranty Operations
- Industry: Automotive
- Location: USA
The complex warranty systems, high claim volume, and convoluted sales procedures that define the automotive business. Our client, a well-known company in the vehicle warranty industry....
Integrate Salesforce Marketing Cloud for Personalized Customer Journeys
- Industry: Finance
- Location: USA
This case study looks at the difficulties the online learners hub support process encountered and the ways in which those difficulties were overcome to improve productivity and user happiness....
Implementation of Salesforce Marketing Cloud for Financial Services
- Industry: Finance
- Location: USA
Targeted marketing initiatives are often hampered by fragmented consumer data in the finance industry. Departmental silos result in uneven messaging across media....
Digital Rewards Revolution: Harnessing NFTs to Redefine User Engagement
- Industry: Gaming (Genre - Trade)
- Location: Japan
Promoting user engagement and loyalty is a major problem for businesses looking to make a name for themselves in the quickly changing online...
Loan Origination System Software Testing
- Industry: Finance
- Location: USA
In the landscape of consumer lending, a prominent player in the industry with over 70 years of legacy faced critical challenges in adapting to the...
Blockchain-Based Central Bank Digital Currency
- Industry: FinTech Blockchain
- Location: Japan
National Banks worldwide face challenges in swiftly adopting digital fiat currencies due to the absence of standardized solutions.
Blockchain-Based Digital Reward System
- Industry: FinTech Blockchain
- Location: Japan
A Japan-based conglomerate sought to enhance employee rewards by introducing digital money as loyalty points across diverse industries.
e-Pharmacy Mobile App for 1000Farmacie
- Industry: Healthcare
- Location: Europe
1000Farmacie, a consortium of esteemed national pharmacies deeply engaged with the public, faced critical UI/UX issues with their outdated website.
Whistle-blower Software Solution
- Industry: Whistle-blower platform
- Location: India
Employees have few and frequently ineffective channels to expose serious misconduct since several companies find it difficult to set up a trustworthy whistleblower process.
Social Protection Domain API
- Industry: Social Protection
- Location: Global
In an era where the demands on social protection systems are greater than ever, traditional methods of managing and disbursing assistance have proven to be increasingly inadequate.
Document Processing Platform for Freight Forwarding Company
- Industry: Supply Chain
- Location: APAC Region
The client is a prominent player grappling with a formidable challenge. The manual handling, validation, and integration of an immense volume of freight documents into their ERP/Legacy systems proved time-consuming and error-prone...
eCommerce Marketplace for a Vintage Fashion Brand
- Industry: eCommerce
- Location: Singapore
In a world driven by fast fashion, vintage enthusiasts often find themselves struggling to unearth unique pieces from the past. Our client recognized this challenge and saw a broader need...
IoT Based Monitoring Solution
- Industry: Manufacturing
- Location: Japan
The client is a plastic injection molding company in Japan. The client felt the need for a sophisticated real-time equipment monitoring system...
Workflow Management Solution
- Industry: Manufacturing
- Location: Japan
The client is a leading manufacturing company in Japan that suffered from a lack of a centralized workflow management system...
Real Estate Loan Inspection Platform
- Industry: FinTech
- Location: Singapore
The Inspection companies faced challenges handling numerous (high volume of) requests from banks for real estate inspections, resulting in a time-consuming and costly manual auditing process.
Spare Parts Manufacturer ERP System
- Industry: Manufacturing
- Location: Singapore
Tntra engineered a top-level ERP software system for a globally leading spare parts manufacturer. The current system of clients needed to be updated, making it difficult to streamline processes across different departments.
1000farmacie (e-pharmacy Marketplace)
- Industry: Healthcare
- Location: Europe
1000Farmacie is a union of the best national pharmacies that work daily in contact with the public. However, 1000Farmacie was unhappy with the UI/UX of its current website, which was outdated and unresponsive.
Electronic Visit Verification System
- Industry: Healthcare
- Location: USA
Electronic Visit Verification is a method used to verify home healthcare visits to ensure patients are not neglected and to cut down on fraudulently documented home visits. here used to be massive problems related to fraud, over-payments, and delivery of medical services.
Ophthalmic Image Capture Reporting
- Industry: Healthcare
- Location: India
The platform has been developed to assist eye specialists. The ophthalmologist can upload eye images and note an observation related to the disease, on the basis of which a report is automatically generated.
Content Marketplace App
- Industry: eCommerce
- Location: USA
It is a platform for processing a large number of PDF documents in varied layouts and publishing the content to major content management systems (CMS) like Wordpress, Joomla, Drupal, Medium.com etc.
Freight Forwarding
- Industry: Logistics
- Location: APAC Region
Designed & Developed for a leading international logistics service provider.The system will gather the required details from the different Freight Forwarding websites based on OP HB/L, H/BL.
Loan Management Platform
- Industry: Fintech
- Location: USA
The solution is an easy-to-use application developed for Loan Officers. It facilitates the sales process by allowing homebuyers to create on-demand (fully branded) pre-approval letters and loan calculations.
Marketplace for Industrial Gases
- Experience: eCommerce
- Location: Europe
The solution is a unique online marketplace for industrial gases that efficiently connects suppliers and buyers over the internet in Germany.
Therapist Search Platform
- Industry: Healthcare
- Location: USA
We built a platform where clients enter their required characteristics regarding finding a therapist and the platform finds the perfect match for them.
Music Chat Application
- Experience: Entertainment
- Location: USA
The Client is extremely enthusiast about music. He had a unique idea and wanted to develop an application which allows users to send recorded files with custom soundtracks being played in the background.
Restaurant Reservation
- Experience: Hospitality
- Location: USA
The app provides users with the ability to book a local restaurant and avoid the hassle of queues. It connects local food service providers with the customers and offers discounts to them.
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