Enhancing Care Delivery: A Case Study of Electronic Visit Verification System

Industry: Healthcare
Location: USA

Introduction

Electronic Visit Verification is a method used to verify home healthcare visits to ensure patients are not neglected and to cut down on fraudulently documented home visits. There used to be massive problems related to fraud, over-payments, and delivery of medical services. Medicaid frauds were on the rise, and it was difficult for the clients to track the home healthcare providers and ensure proper healthcare was given.

As a leading software engineering company, Tntra has good experience designing and delivering custom software products for the healthcare domain.

Keep reading to find out more about how Tntra helped in the development of the Electronic Visit Verification system.

Technologies Used

Ruby on Rails
Postqre SQL
Redis Server
Twilio
AWS S3
JavaScript / JQuery
Bootstrap

Services Provided

Web and App Development
Software Testing
Agile (Scrum Framework)

Business Problem

Earlier, the customers struggled to keep track of home healthcare providers and ensure the proper treatment was given. At the same time, there was an increase in Medicaid fraud due to the lack of a reliable bill tracker.

There was a lack of clarity in determining caregivers' compensation based on the number of client visits. Additionally, there was an increasing demand to offer caregivers the option of taking Live-in appointments for an extended duration. Implementing IVR integration for offline visits and utilising Bluetooth Beacon Tracking was also necessary.

Project Goal

The EVV from Tntra can plan appointments, keep track of billing, and more.
A BLE beacon is installed at the client's location for the caregiver to scan while providing service.
Payroll administration for managing remuneration based on scheduled and unscheduled visits.
An audit log for each action the caregivers took.

Solution

Tntra EVV system has been designed such that home care organisations can monitor billing, plan appointments, track caregiver visits, ask for alerts and notifications, and check the reports the caregiver submitted.
Real-time tracking of the caregiver's visit to a client and the current location using BLE Beacons.
Based on the specifics of the caregivers' scheduled and unscheduled client visits, the agencies can regulate the caregivers' pay.
The system can produce several reports, including Hourly / Live-in Scheduled visits, Hourly / Live-in Unscheduled visits, and Checklists.
The EVV mobile app enabled check-in and check-out capabilities to confirm the caregiver's visit, as well as a timesheet and worksheet to list the tasks performed throughout the visiting period.

Business Impact

Tntra's EVV system was able to help the client to cut down the instances of fraud by 85% with its flexible payroll system.
The QR code scanning enabled the client to offer their customers a superior electronic visit check-in and check-out experience.
The dashboard enables management to examine their workforce and track staff productivity in real-time.

Features

Have a look at the top features that our developers incorporated into the solution.

Flexible Payroll

Managing the payroll of the caregivers based on their visits (scheduled / unscheduled) at the client's place.

Lucid Dashboard

Display statistical data with real-time caregiver tracking, maintenance alerts, and working caregivers.

Complex Scheduling

It provides a system to address the diverse needs of agencies for scheduling the visit of the caregiver to the client.

Tntra Diamond

Tntra's Diamond is a comprehensive approach to helping enterprises manage the constant interplay between Business Process Reengineering and Digital Transformation. Tntra’s domain specific methodologies lead to software services for mature systems and software product engineering for new requirements, further transitioning to a managed service model to ensure stability and scale.

Tntra's Diamond enables the enterprise to stay ahead of the transformation curve, while at the same time ensuring optimal business processes to meet the needs of the new economy.

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